Frequently Asked Questions
When will my order be dispatched?
All orders placed on business days (Monday to Friday) before 12pm EST will be dispatched on the same day. Orders after 12pm EST will be dispatched the following day. Orders placed on Saturday or Sunday will be dispatched the following Monday
When will I receive my order?
You should receive you order next business day for metro areas within Australia, with the exception of Perth, which is generally 3 business days. Areas outside the metro areas, generally take 3-4 business days.
Can I get my order delivered faster?
If you need your products urgently, please call us to discuss. We will endeavour to your order as fast as possible.
How much is delivery?
For all orders over $300, delivery is free to all metro areas within Australia, for orders under $300, we calculate the rate based on your location when you proceed to the shopping cart check out area.
All purchases are made online via ANZ egate payment gateway. It is secure and private, we also implement the highest security protocols on our site include HTTPS status.
All orders that are placed through our online system, the purchaser will receive an immediate confirmation of order via email.
Can I return my purchases?
If you wish to return your purchases within 60 days of delivery, we provide a full refund, the return on products is at your expense.
We do not question why you wish to return our products, but do request that you provide a reason, so we can better improve our services and products.
Can I cancel my order?
If you wish to cancel an order, please contact us before it is dispatched. If it is dispatched we cannot cancel the order, but can refund you once we have received the products back to our warehouse in original order, you are responsible for the return freight charges. If the products are returned an are damaged or not in original packaging we cannot accept them.
Our pricing structure is simple, all our wiper blades are $59 incl GST and delivery to anywhere in Australia
How can I purchase Jenok wiper blades?
Simply use the product finder, "Select my car" and select your car make, model, body type and year and our system will direct you to the wiper blades that suit your vehicle
Then add to cart or press "Buy Now" button, fill in your delivery details and credit card
On successful payment you will receive notification via email
Once we have dispatch your wiper blades, you will receive a further email letting you know.
Which of your products are Australian made?
Our Aero Wipers Blades are made in Melbourne, Australia by combining the highest quality materials by locally and abroad, thus allowing us to manufacture the most superior aero wiper blades available in the Australian market place.
Are Jenok products of the highest quality?
Yes they are, we stand by our products. It is the reason why 100's of mechanics workshops stock and use them.
Still not convinced, then if you are unhappy, just send the back with 60 days, no questions asked and we will refund your money"
Yes, they are!
You receive two wiper blade rubbers with every purchase, so you will not need to purchase wiper blades for years to come
Like all things, the rubber insert does wear out, when this occurs simply follow the instruction on how to insert you spare wiper rubbers, for years on continual use
How good is that?
What is Jenok's quality guarantee?
It is simple, if you don't like the products, simply return to us (return freight fees are at your expense) and we will return your money.
We offer a one year guarantee on all our products.